RETURN & EXCHANGE POLICY
You may return items within 30 days in its original condition with tags attached in a resaleable condition with the despatch note for an exchange or full refund of the price you paid for the item via the original method of payment.
For a combination, multi-buy or promotional purchase (buy one get one free for example), you must return any free items or vouchers back to us before we can process a refund.
Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
How Do I return my item?
Please return or exchange an item by post:
1. All goods must be returned in their original condition and packaging with all tags still attached.
2. Wrap the item(s) securely in a suitable envelope or packet with your receipt
3. Don't forget to include a note of actions you would like to take i.e. refund, replacement, faulty etc.
4. Post the item(s) by recorded delivery* to the following address:
Sycamore Industrial Estate,
*For your protection we recommend that you send all returns via a traceable delivery service as we do not accept responsibility for any goods not received.
Please allow up to 30 working days for this to be processed.
Refunds will be issued to the original payment method. If you used a gift card to pay for an order, either partially or in full, please ensure you keep the gift card, as refunds will be processed on to the original gift card in the event of a return.
Please allow up to 14 days for your refund/exchange to be processed.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.