DELIVERY
DELIVERY POLICY
Free deliveries on all order to the UK
We aim to despatch all our orders within 3-5 working days of order, however this may not always be possible for the following reasons:
1. Pre-orders: Products on pre-order that are not in stock at the time of ordering will be despatched according to the date/time specified on the website.
2. Credit/debit card checks: Sometimes we may need to make additional checks on your credit/debit card which might delay your order.
3. Orders with different stock availability: If you have selected multiple items with different availability dates then we will despatch your order when all items are ready.
Please note: We do not deliver to PO Box numbers
International delivery : Prices
EIRE & EUROPE
£13.99 or FREE on orders over £150
WORLDWIDE
£16.99 or FREE on orders over £150
We aim to deliver all orders within 10 working days (subject to despatch times please see above), but please allow up to 28 working days for delivery to destinations outside of the UK.
Please note: It is our policy to despatch orders in the shortest time possible, but we cannot be held responsible for any delay whilst in transit.
Our international courier requires a phone number so they can get in touch with the delivery contact regarding customs and import duty. Please ensure there is a contact number stored within your account before placing an order.
Import Duty
On 31 January 2020, the UK withdrew from the EU. With the end of the transition period on 31 December 2020, the UK is no longer in the EU single market and customs union. Countries which usually did not incur import duties will now be subject to these additional charges.
Most deliveries outside of the UK will incur import duties and taxes which are levied when the delivery reaches the specified destination. You the customer will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
More Delivery Info:
You will receive an email once your order is being despatched.
It is the customer’s responsibility to make themselves available for delivery to the address provided to us.
Should your order fail to reach you within the times quoted, then please contact us on 01924 40 30 40.
We constantly strive to update and improve our delivery services to offer you competitive rates and secure delivery.
Alternatively, you can call us on 01924 40 30 40
Address
Unit 8a
Sycamore Industrial Estate,
Walkley Lane
Heckmondwike
WF16 0NL
Customer Service:
If you would like to speak to our team please call us on 01924 40 30 40.
Our Lines are open Monday – Friday 8am till 5pm